Why You Don’t Want Employees
It’s Usually Something Else.
“Employee Problems” doesn’t mean “Problem Employees”. We miss cause and effect all the time, and most employees usually aren’t at the bottom of employee problems.
Tag: deming
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Simple Processes Create More Revenue
Once in awhile Mom would tell me on the way out the door to school that we were having hamburgers that night. But when I came in from playing to eat dinner, I found chicken on the table. I was disappointed by the switch, which was completely irrational because I like chicken just as much as hamburgers. But she had set one expectation and fulfilled it with another. I was an irrationally unhappy customer, but unhappy just the same.
